FREQUENTLY ASKED QUESTIONS
Here are answers to some of our most commonly asked questions. If you don’t see the answer you need,
please email us on email@example.com
Where does LOMARRA post to?
LOMARRA posts orders within Australia only at this stage.
How much does postage cost?
Shipping is a flat rate of $9.99 Australia wide. Glass is one of the most expensive products to ship. Not only is it fragile but it is also very heavy. We use a number of different courier companies and Australia Post to ensure the best shipping rates for you and the safety of your products.
Can I pick up my order?
Yes we would love you to do this if you are in Sydney and this is absolutely FREE. Please choose PICK UP from the shipping options at Checkout. Your order will usually be ready within 24 hours. Once your order has been processed you will receive an email with the collection address and pick up instructions.
How long will it take my order to arrive?
Orders leave our warehouse within 24 hours of being placed, or the next business day. Generally Australian orders will arrive within 3-7 working days of placing the order. Western Australian or remote deliveries may take longer.
Which credit cards do you accept?
We accept Mastercard, Visa and American Express. All payments are secure.
What if I would like a refund?
We will happily refund your order if you would like to return the goods for some reason. Please email us at firstname.lastname@example.org to arrange this.
Are LOMARRA products safe for children, pregnant women and around sensitive skin?
Yes. Please avoid contact with eyes. If swallowed seek medical advice. Keep bottles out of reach of children.
Do LOMARRA products kill germs?
Yes, we always include an Australian essential oil that is naturally antibacterial, antifungal and antimicrobial.
Are LOMARRA Products tested on animals?
No, LOMARRA products are not tested on animals. We are firmly against cruelty to animals.
Do LOMARRA products contain sulphates or parabens?
No, LOMARRA products are all completely sulphate and paraben free. At LOMARRA, our goal is to create the most luxurious, natural Australian products using only ingredients that are truly necessary. For us this includes water, vinegar, and a unique blend of native Australian essential oils. That is it!
Where are LOMARRA products manufactured?
All LOMARRA products are made by hand in small batches in Sydney, Australia.
What if my pump or trigger breaks?
Very occasionally triggers or pumps will fail. Please email us and we will happily arrange a replacement top email@example.com
Why the name LOMARRA?
Vanessa was born in Scotland to two very patriotic Scottish parents. LOMARRA, is a Scottish Gaelic word meaning 'bare or naked' as this is what we are all about. We are all about getting back to basics and only using ingredients in our products that are truly necessary. You don’t need the hard to pronounce ingredients to achieve a hygienic home. Natural cleaning still uses science to get things clean. Studies have shown that cleaning a surface with a vinegar and essential oil mixture actually does a better job of cleaning viruses and bacteria than bleach. The unique combination of essential oils we use in all our LOMARRA products do all the work for you without compromising your health. We are also about making products in small batches. This allows us not to have to use preservatives or any other chemicals that may affect you or your family. Our products work and last because of the way they are formulated.
Why Australian essential oils?
LOMARRA is about reconnecting to our Australian bush. Australia is gifted with unique and powerful essential oils that are grown sustainably and without the use of any chemicals. We have chosen to use only Australian essential oils in our products for this reason. Many overseas essential oils are far from sustainably produced. The history of Australian essential oils starts thousands of years ago. Indigenous people across all parts of Australia used hundreds of native Australian plants for a variety of medicinal uses. Most of the time, it was the essential oils in those plants they were benefiting from. Australian plants were used for colds, cuts, sores, sore or swollen muscles, skin complaints and repelling insects.
Why essential oils?
Smelling certain essential oils can change the way you feel almost instantly. The individual properties of the oils used in each LOMARRA blend start to take effect within seconds and change the way you feel. It is well documented that smells, natural or not, affect our brain and body chemistry. This is why the sprays we use around our homes on a daily basis are so important to get right. Chemicals used in many cleaning products are known to disrupt our hormones, cause birth defects, alter moods, cause eczema and asthma and many have been linked to cancer. This is not OK! Instead what if your cleaning spray could clear a runny nose? Or your bathroom spray could reduce your blood pressure and make you feel calm? In fact, research has shown that everything from nausea, stress, insomnia, to anxiety disorders, dementia symptoms and high blood pressure can be positively affected by inhaling airborne essential oils. LOMARRA products aim to make you feel happy and energised rather than intoxicated and sick. Switching to non-toxic versions of your cleaning sprays can have enormous health benefits for you and your family.
Is LOMARRA an Australian company?
Yes, LOMARRA is fully Australian-owned and all products are made in Sydney, Australia.
Our ABN is 699 860 72131.
Any other questions? Please feel free to contact us with any questions at firstname.lastname@example.org