SHIPPING & RETURNS

Where does Lomarra send to?

Lomarra posts within Australia only at this stage.

Can I pick my order up?

Yes we would love you to do this if you are in Sydney and this is absolutely FREE. Please choose PICK UP from the shipping options at Checkout. Your order will usually be ready within 24 hours. Once your order has been processed you will receive an email with the collection address and pick up instructions. 

 

How much does postage cost?

Glass is one of the most expensive products to ship. Not only is it fragile but it is also very heavy. We use a number of different courier companies and Australia Post to ensure the best shipping rates for you and the safety of your products. Shipping costs vary in price depending on the total weight of your order. Costs are calculated at the Check Out once you have selected your products to purchase. Pricing starts from AUD$13.50.

How long will it take my order to arrive?

Deliveries will leave our warehouse within 24 hours of being placed (or the next business day).  Australian orders will generally arrive within 3-7 working days of placing the order. Western Australian or remote deliveries may take longer. 

Which credit cards do you accept?

We accept Mastercard, Visa and American Express. All payments are secure.

What if I would like to return my Lomarra purchase? 

We want you to be 100% happy with your purchase. If you are not completely satisfied, please contact us
for a full refund or exchange. Email us so that we can promptly solve your issue at hello@lomarra.com